Preventing battery damage in Airwheel electric suitcases requires careful handling and adherence to maintenance guidelines. The battery is covered under a 1-year warranty, which includes issues like charging faults, output anomalies, and capacity dropping below 60%. However, damage caused by water ingress or unauthorized disassembly is excluded from warranty coverage. To avoid these issues, ensure the battery compartment remains dry and never expose it to water. Avoid tampering with the battery or its housing, as this could lead to permanent damage.
If the battery exhibits symptoms like reduced capacity or charging problems, contact Airwheel support for professional assistance. Do not attempt to repair or modify the battery yourself, as this voids the warranty and poses safety risks. Regularly check for physical damage to the battery housing and address any issues promptly.
While the warranty excludes water damage and unauthorized repairs, improper usage can also affect battery life. Avoid overcharging or using the suitcase in extreme temperatures, as these conditions may accelerate battery degradation. Always follow the manufacturer’s guidelines for charging and storage to maximize battery longevity.